Having Trouble Viewing Charts
If you are having problems viewing your chart, please troubleshoot by completely the tasks below. Each time you add an application, add a plug-in or change a setting, please remember to restart your browser window and then access MarketClub again.
1) Flash Player - Make sure you have the latest version of the Flash Player Plug-In. You can determine which version you have by visiting your add/remove program function in your settings area. Please only use Version 10 or higher.
2) Mozilla Firefox - Our recommended browser for MarketClub is Mozilla Firefox. If you are using Internet Explorer you may encounter issues when accessing the charts. We recommend that you also install Mozilla Firefox and use this browser to access MarketClub.
3) Security System - Some secruity systems such as Norton Anti-Virus will block charts from displaying. You may need to temporarily disable the system and reload the charts. After the charts have fully loaded, you may turn your security system on again. If you are using Norton, you may need to contact them for assistance. They will need to white-list our data stream from from broadcast.ino.com.
4) Internet Connection - Please also check your internet connection. It is recommended that you have high-speed, DSL or Cable modem. Slower connections such as dial up will not fully support our charts.
5) If you continue to have problems after you’ve troubleshot using the tips above, please call our MarketClub support staff. They will be more than happy to help assist with your issue.
9am-5pm (EST), Monday through Friday @ 1.800.538.7424
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